From Shark Tank
TRACK YOUR ORDER at bottom of the page link:www.customerstatus.com
· Call us: (800) 307-7414
· Email Us: firstname.lastname@example.org
24/7 order status: www.customerstatus.com
Q: When will my account be charged?
A: Your account is never charged until your order ships. If you see any pending charge fromTouch Screen Purse or AS SEEN ON TV ITEM on your account prior to shipping, this is an authorization hold to ensure the funds are available so your product can ship without delay.
Q: How long will it take for a refund to reflect on my payment method?
A: Once the return is processed, please allow up to 3-5 business days for your refund to apply to your payment method – timing can vary depending upon your banking institution
Q: Will I be charged tax?
A: Sales tax is collected in select states as required by law.
Q: Will I receive a shipping confirmation?
A: Yes, you will receive a shipping confirmation email with tracking once your order leaves our warehouse.
Q: How will my order be shipped?
A: Our standard shipping method is FedEx SmartPost and USPS First Class Mail.
Q: Do you offer international shipping?
A: We currently ship to the US, Canada (with the exception of Quebec), Guam, Puerto Rico and the US Virgin Islands. Please note a $10 surcharge will apply to non-continental US orders. Additional import duties or taxes may apply, please check with your local agency for more information.
Q: How do I check the status of my order?
A: You can check the status of your order 24 hours a day by visitingwww.customerstatus.com.
Q: What is the Money Back Guarantee Period?
A: If you are dissatisfied with your purchase for any reason, you may return the product within30 daysof receipt for a full refund of yourpurchase price, excluding processing and handling. To get complete return instructions, please call or email customer service before returning.
Q: When does the Money Back Guarantee Period begin?
A: Starting the day your order is delivered.
Q: How do I return my order?
A: To return an item, you must obtain a Return Authorization # (RA#) and return instructions. Please call or email us, and we will be happy to help you with that. Unauthorized or hand delivered returns will not be accepted.
Q: My phone doesn’t respond well while it’s in Touch Screen Purse. What can I do?
A: An easy fix to this is adjusting your phone’s sensitivity settings (sometimes called 3D Touch or Touch).
1. Go to Settings > Accessibility.
2. Tap Touch, then tap 3D & Haptic Touch (depending on the device you have, you might see 3D Touch or Haptic Touch)
3. Turn on the feature, then use the slider to select a sensitivity level.
1. Go to Settings > Language > Input
2. Scroll to the very bottom of these settings and tap pointer speed.
3. Increase the slider to make the touch screen more sensitive
4. Tap OK and then experiment with the results.
Q: What is Touch Screen Purse made from?
A: The material is PU (synthetic leather - faux leather)
Q: Will a plus-size phone fit in this purse?
A: Yes,Touch Screen Purse can fit phones up to 6.75” tall x 4” wide!
Q: Can I access my phone normally through Touch Screen Purse?
A: Yes, this purse allows you to access your phone with a passcode, fingerprint & facial recognition!